Terms of Service

The agreement

These terms are between [insert legal entity name], trading as Trades Lite OS (we, us), and the business or person creating or using a platform account (you). By creating an account, accepting an invitation or using the service, you agree to these terms. If you act for a business, you confirm you have authority to bind it.

What the platform provides

Trades Lite OS provides hosted websites and workflow tools for enquiries, scopes, quotes, signatures, jobs, scheduling, invoices, payments, reviews, staff access, reporting and integrations. Features and limits depend on the selected plan and may change during beta.

We provide software, not trade services, legal, tax or accounting advice. Each trade business is responsible for its work, customers, prices, contracts, VAT/CIS treatment, consumer-law duties, licences, insurance and regulatory compliance.

Accounts, organisations and access

You must provide accurate information, protect account credentials and promptly remove access for people who should no longer use a workspace. Workspace owners are responsible for invitations, roles, permissions and activity by their authorised users. Tell us promptly about suspected unauthorised access.

Subscriptions and payment

Paid plans are billed in advance through Stripe at the price and billing interval shown at Checkout. Unless stated otherwise, subscriptions renew automatically until cancelled. Cancellation normally takes effect at the end of the current paid period. Charges are non-refundable except where required by law or expressly agreed. We will give reasonable notice of material price changes.

The final production terms must state whether prices include VAT, trial rules, plan limits, late-payment consequences and any consumer cancellation rights applicable to the contracting customer.

Tenant customer contracts and payments

A quote, job or invoice between a trade business and its customer is a contract between those parties, not with Trades Lite OS. Where Stripe Connect is used, the trade business is the merchant and receives its customer's payment through its connected Stripe account. We may provide technical payment status but do not guarantee settlement, refunds, disputes or the quality of the underlying work.

Electronic acceptance and records

The platform may record names, confirmations, drawn signatures, timestamps, network/browser metadata and document fingerprints as evidence of quote acceptance. Users must ensure electronic acceptance is suitable for the relevant transaction and that any special signing, witnessing, cancellation or durable-copy formalities are satisfied. The feature must not be used where law requires a form the platform does not support.

Your content and data responsibilities

You retain ownership of content you submit. You grant us the rights needed to host, process, reproduce and transmit it to operate the service. You must have lawful authority to process personal information, recordings, photographs, documents and communications uploaded by your users or customers and must provide your own privacy information where required.

AI-assisted features

Transcripts, scopes and other AI outputs may be incomplete or wrong. They are drafts, not professional advice. You must check all prices, quantities, exclusions, safety requirements, tax treatments and customer communications before relying on or sending them. Manual workflows remain available when AI is unavailable or an allowance is exhausted.

Acceptable use

You must not misuse the service, break the law, infringe rights, upload malicious content, bypass access or plan limits, probe security without written permission, send unlawful marketing, impersonate others, or use the platform for dangerous, fraudulent or abusive activity.

Third-party services

Clerk, Stripe, Google, OpenAI and other integrations are governed by their own terms and may change or become unavailable. You authorise us to exchange information with a connected service as needed to perform your request. We are not responsible for third-party services outside our reasonable control.

Availability and changes

During beta the service is provided for controlled testing and may contain defects. We may maintain, modify, suspend or discontinue features. We will use reasonable care and skill and aim to provide advance notice where a material change affects normal paid use, but do not promise uninterrupted or error-free operation.

Liability

Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, the production agreement must contain solicitor-approved limits appropriate to the customer type, subscription value, data risk and available insurance. No draft cap is asserted here.

Suspension and termination

You may cancel through the billing portal. We may restrict or suspend access where reasonably necessary for security, non-payment, unlawful use or material breach, giving notice where practicable. On termination, you should export required records before the stated deletion window. Provisions intended to survive termination will continue.

General terms

Neither party is responsible for delay caused by events outside its reasonable control. You may not transfer the agreement without consent; we may transfer it as part of a genuine reorganisation or sale without reducing your rights. If a provision is unenforceable, the remainder continues. Delay in enforcement is not a waiver.

Law, disputes and contact

These terms are governed by the law of England and Wales, subject to any mandatory rights that apply. The appropriate jurisdiction clause must be confirmed based on whether the production service contracts only with businesses or also with consumers. Contact [insert legal/support email] or write to [insert address].